InGenius

APRIL 1, 2020

Though this is a basic type, the demand for inbound contact centers remains large as many people still prefer communicating with businesses through voice. Inbound houses still run on relatively new tech, like voice over internet protocol (VoIP) and will utilize interactive voice response (IVR) to deliver efficient, speedy customer service.

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Contact Center Multichannel Interactive Voice Response Inbound sales 62

OctopusTech

SEPTEMBER 9, 2023

In addition to this, they are also trained in upselling techniques. They use Interactive Voice Response (IVR) in their call centers where customers can interact with the self-service menu by using speech recognition or dial entry features and get connected to the right operator who can solve all their queries.

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Best practices outsourcing Call Center virtual call center 62

JustCall

MARCH 7, 2023

This is where a multichannel contact center comes into the picture. This article will discuss multichannel contact centers and highlight the best practices for building a multichannel contact center in 2023. What is a Multichannel Contact Center? Is a Multichannel Contact Center the Same as an Omnichannel Contact Center?

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Multichannel Contact Center Interactive Voice Response contact center solutions 52