SharpenCX

JULY 14, 2021

Let’s say you’re a customer service rep with a long queue of phone calls from customers. You go to answer the first one and — just like that — you’ve practically forgotten how to put two words together. Or, have you ever jumped into a customer service chat, and as soon as the customer’s message pops up…poof!

Scripts 67

Scripts Call Center Coaching Customer Service 67

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Organic Mobile Experiences Blur Channel Lines.

Customer Service 40

Customer Service Chatbots Customer centricity Customer Care 40

aircall

JANUARY 28, 2022

They created a system that meshes with your sales method and sales team to produce the best results. Pipedrive put it best in one of its how-to videos : “The intention is to have a CRM that will reach out to your sales reps and tell them what they need to do from day-to-day, as opposed to your sales reps having to ask your CRM what to do.”.

CRM 118

CRM Sales call center software Analytics 118