TOP 20 Call Center Metrics Managers Can’t Ignore (FREE EBOOK)
CrazyCall
AUGUST 8, 2019
Service Level. Outbound call center metrics: Outbound Calls per Day. Since the reasons vary, you might be interested in call center abandonment rate industry standard. As Jessica Lalic outlined on the Telux HD VoIP Blog , the average cost of missing a customer call in the UK is £1,230! Service Level.
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