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Should You Outsource Your Contact Center?

Real Blue Sky

In fact, according to one Deloitte study, the number of service leaders whose top priority was cost reduction will shrink by one-third. You may be supporting customers across multiple channels – from voice and chat to email and Messenger. Has training tools and systems in place that support and reward a learning organization.

article thumbnail

Should You Outsource Your Contact Center?

Real Blue Sky

In fact, according to one Deloitte study, the number of service leaders whose top priority was cost reduction will shrink by one-third. You may be supporting customers across multiple channels – from voice and chat to email and Messenger. Has training tools and systems in place that support and reward a learning organization.

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article thumbnail

Should You Outsource Your Contact Center?

Real Blue Sky

In fact, according to one Deloitte study, the number of service leaders whose top priority was cost reduction will shrink by one-third. You may be supporting customers across multiple channels – from voice and chat to email and Messenger. Has training tools and systems in place that support and reward a learning organization.

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Improving Customer Service in BPOs with Multi-Tenant Contact Center Software

Hodusoft

As per a study conducted by Clutch, more than one-fourth of small businesses surveyed outsource their customer service to BPOs (business process outsourcing organizations). But multi-tenant contact center software can enable organizations to log in to their BPOs’ portals and see live reports and data of agents. Outsource the rest.”