industry standards Morale Time management Training 
NobelBiz
SEPTEMBER 12, 2023
On the flip side, high ATTs may point to prolonged conversations, which can be indicative of inefficiencies, complex inquiries, or inadequate agent training. Customer Satisfaction: Longer talk times, indicated by a high ATT, can hint at potential issues in service delivery or product comprehension.
JustCall
OCTOBER 25, 2023
To support agents in this regard, organizations can implement a few simple solutions like: Train your support team to empathize with customers’ frustrations. These include: Providing training in time management techniques to help agents handle tasks efficiently.
NobelBiz
MARCH 5, 2024
By leveraging Nobelbiz’s innovative reporting solutions, companies can not only track key performance indicators (KPIs) such as call resolution times, customer satisfaction scores, and agent productivity levels but also identify trends, forecast demands, and pinpoint areas for improvement.
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