Remove Inbound sales Remove Personalization Remove Upselling Remove voip
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Different types of contact centers- Which group are you in?

InGenius

These centers are the meat and bones of customer service, and the main objective is to respond to customer issues like service questions, inbound sales inquiries, order fulfillment, technical concerns, and general help desk matters.

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Call Center Outsourcing: Pros, Cons, and Best Practices

OctopusTech

Have you ever dialed a customer support number and found that the person at the other end lives halfway across the globe? In addition to this, they are also trained in upselling techniques. This can easily be performed with customer relationship management (CRM) software and Voice over Internet Protocol (VoIP).