Inbound sales Interactive Voice Response Upselling voip 
InGenius
APRIL 1, 2020
These centers are the meat and bones of customer service, and the main objective is to respond to customer issues like service questions, inbound sales inquiries, order fulfillment, technical concerns, and general help desk matters.
OctopusTech
SEPTEMBER 9, 2023
In addition to this, they are also trained in upselling techniques. They use Interactive Voice Response (IVR) in their call centers where customers can interact with the self-service menu by using speech recognition or dial entry features and get connected to the right operator who can solve all their queries.
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