how-can-law-firms-leverage-technology-to-become-more-customer-centric 
CSM Magazine
JUNE 24, 2021
The future of business is customer-centric. Especially after the pandemic, it’s more important than ever for companies to create meaningful customer interactions across all communication touchpoints and focus on engagement rather than aggressive self-promotion. They expect more from brands.
Balto
SEPTEMBER 12, 2023
With increased adoption of digital channels, competition from fintech services, and evolving customer expectations, the financial services industry has changed forever. The Current Importance of CX in Financial Services Customer Experience in financial services is important for two main reasons: marketing and customer loyalty.
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