Global Response
FEBRUARY 13, 2022
The call center agents will be located in the US (or wherever the business is located), but there is not a centralized call center office. This is sometimes known as a virtual call center. A virtual (or homeshore) call center allows you to be extremely cost-efficient (i.e.,
Global Response
MAY 1, 2023
Businesses who require the highest level of quality, security and linguistic capability—such as luxury brands, legal firms or healthcare organizations—should consider an onshore model for the highest levels of quality and control. Or you might have a nearshore team with some virtual agents in other locations.
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