Verint

OCTOBER 23, 2017

The toolkit comes with several files including a glossary of ROI terms, the four fundamentals for calculating ROI, a module on understanding the key concepts and logic around ROI, and comprehensive Excel templates that you can use right away. Analytics powers $1M in savings for a leading retail bank. They calculated a $1.5M

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Fonolo

FEBRUARY 21, 2023

And SIP trunking is super-flexible; it makes it easy for contact centers to add advanced features like speech analytics, Web Call-Backs (formerly Visual IVR), and conversation scheduling from third-party vendors. with this glossary of telco terms related to SIP trunking.) The flexibility of SIP is one of its biggest advantages.

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Babelforce

NOVEMBER 30, 2022

That’s why we’ve put together a glossary covering some key CX terms, with some links to further resources so you can become your company’s CX expert in no time. Call Center Analytics. Call center analytics are data-driven metrics that illuminate call center performance and inform future planning and improvements.

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