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Abandon Call Abandon rate First call resolution Average Handle Time Benchmark Customer retention Self service Metrics Call Center Sales More Related Topics >
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What are the Objectives of Call Center Operations?

Fonolo

NOVEMBER 24, 2022

Are you inbound or outbound? Sales or service? An inbound service contact center has agents answering inbound customer service calls. An outbound sales center makes proactive, outbound sales calls. 3 Motivated Agents Help Increase Sales. Gamification. DID YOU KNOW?

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Call Center Gamification Abandon rate Outbound sales 147
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