Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
And number 5: “Please give me top scores and all the questions in the after-call survey”, begging for positive reviews. And that’s despite tremendous increases in the quality of products and services. The complexity drives the amount of change and the compliance is driving a scripted response. I see so many scripted responses.
48 
Let's personalize your content