SmartAction

NOVEMBER 22, 2023

The AI-powered voice assistants of today offer a seamless experience, reaching a virtual assistant, in seconds, that can answer customer intentions with just a few words. Contact center managers who embrace and implement this technology reap the rewards of increased efficiency, reduced costs, and a customer experience that fosters loyalty.

Contact Center 88

Contact Center Interactive Voice Response Virtual Agent Management 88

TechSee

AUGUST 14, 2018

Implementing decision support tools backs up the agent, putting the right information at the tip of their fingers, helping them work smarter and perform better in operational KPIs such as First Call Resolution (FCR) and Average Handling Time (AHT). Visual IDSS – Transforming Contact Centers of the Future.

Contact Center 95

Contact Center Scripts Average Handle Time First call resolution 95

aircall

OCTOBER 7, 2016

Screens and logs calls, forwards them to a qualified handler if need be. Technical support agent/representative. Answers technical questions on the use of a product or service. In fact, call center can be an excellent environment in which to learn a trade. How many calls did you take per hour?

Call Center 48

Call Center First call resolution call center software Telemarketing 48