First call resolution, Quality management and Upselling

A Playbook for the Transformational BPO

Uniphore

DECEMBER 14, 2021

Our Playbook for the Transformational BPO details how conversational AI and automation can optimize customer interactions and deliver: Better average handle times (AHT) and first call resolution (FCR) rates. Enhanced accuracy for on-call assistance and post-call summaries.

Average Handle Time

Average Handle Time First call resolution outsourcing Upselling

Hype or Reality? Importance of Customer Service as a Key Differentiator

8x8

DECEMBER 3, 2018

Improved customer experience, both during and outside of the holiday rush, has resulted in an increase in upsells by contact center agents, and higher customer satisfaction in general. Step 3: Get Executive Buy-In.

Customer Service

Customer Service Abandon rate Contact Center Wait times

Customer Contact Central

A Playbook for the Transformational BPO

Hype or Reality? Importance of Customer Service as a Key Differentiator

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