First call resolution Outbound sales Scripts Surveys 
CrazyCall
AUGUST 8, 2019
In this article we’ve decided to present you 20 call center metrics that will make it easier for you to gain powerful insights into the sales call performance and keep an eyeon your customer service efforts. Inbound call center metrics: Inbound Call Volume. First Call Resolution. Transfer rate.
Pointillist
JULY 25, 2018
Operational Metrics: First Call Resolution (FCR). Submit Survey. Call Support Center. Outbound Sales Call. During onboarding, the data will remain on your Pointillist-hosted SFTP server until the customer success team has created and quality-checked the requisite ingestion script.
Pointillist
JULY 25, 2018
During onboarding, the data will remain on your Pointillist-hosted SFTP server until the customer success team has created and quality-checked the requisite ingestion script. This process typically takes 1-2 days. 3rd Party APIs: Pointillist has a large number of connectors using 3rd party APIs.
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