First call resolution Meeting Metrics Revenue potential 
NobelBiz
JULY 25, 2023
Meet the renowned Contact Center Coach, Michael Tamer, also a training expert, CEO at Proponisi, and an accomplished author. Keyword Spotting: Identifies recurrent words or phrases that might indicate common issues, product mentions, or potential sales opportunities.
JustCall
MARCH 10, 2023
A Sales Call Flow A sales workflow or call flow would look something like this: Introduction: “Hello, I am ABC from XYZ Inc. Ask probing questions: “I understand you are unable to meet <goal> What do you think is holding you/your company back?” In short, it will make your call center profitable.
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