JustCall

MAY 26, 2022

Most of the marketers across the globe would be burdened to identify the difference between a contact center and a call center. Contact centers are relatively a new solution and generally, do not have the negative reputation from which conventional call centers suffer. What is a call center?

Contact Center 59

Contact Center Call Center Interactive Voice Response Telemarketing 59

aircall

OCTOBER 7, 2016

Leads the initial call center training program, and any additional courses. Telemarketer. Specialises in outbound calls. Can be specialised, or also cover the duties of the previous post (in the case of a smaller center, for instance). How many calls did you take per hour? How do you obtain customer leads?

Call Center 48

Call Center First call resolution call center software Telemarketing 48

NobelBiz

MAY 24, 2022

In the post-covid era, the contact center sector has altered dramatically. Companies have to adjust to the new reality of remote work while still meeting market demands. Managing call center agents remotely has become a true challenge for the industry. Do you solely handle inbound calls or also manage outbound campaigns?

Call Center 52

Call Center Management virtual call center Interactive Voice Response 52