Fonolo

MARCH 17, 2022

They should feel comfortable making important decisions, whether for hiring agents or picking the right call center technology. Time management. Call center managers have a long list of duties, and only so much time in the day. Overly negative descriptions of past employers, team members, or customers.

Call Center 91

Call Center Management call center software Average Handle Time 91

NobelBiz

MARCH 5, 2024

By leveraging Nobelbiz’s innovative reporting solutions, companies can not only track key performance indicators (KPIs) such as call resolution times, customer satisfaction scores, and agent productivity levels but also identify trends, forecast demands, and pinpoint areas for improvement.

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59

NobelBiz

APRIL 18, 2023

The Need for Hyper Efficiency in Call Centers As a call center operations manager, you need to stay on top of the latest trends in hyper efficiency to ensure that your organization is successful. This indicator is regarded as one of the most influential metrics for measuring customer service effectiveness.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

JustCall

OCTOBER 25, 2023

These include: Providing training in time management techniques to help agents handle tasks efficiently. For First-Call Resolution (FCR): Ask if the issue was resolved during the call or if the customer had to contact the company again.

Surveys 52

Surveys Best practices Feedback Metrics 52