First call resolution Inbound sales Outbound sales Presentation 
Global Response
DECEMBER 21, 2022
A QA process can help improve quality of customer service by measuring qualitative data from calls and interactions alongside quantitative data. However, if your call center handles outbound sales and marketing calls, a QA process for sales is even more important.
Callminer
OCTOBER 22, 2019
Metrics like call length and number of calls processed should fall down the priority ladder behind first call resolution, wait length, abandonment rates and quality of engagement. You need to be very sure of your needs and present them to the services. High Value Inbound Support. Inbound Sales.
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