Noble Systems

JANUARY 30, 2019

After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. Leverage Gamification for Soft Skills Development. Here are some of the 2019 trends that help to humanize interactions between companies and their customers.

Contact Center 59

Contact Center Gamification Analytics Average Handle Time 59

Noble Systems

JANUARY 30, 2019

After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. Leverage Gamification for Soft Skills Development. Here are some of the 2019 trends that help to humanize interactions between companies and their customers.

Contact Center 48

Contact Center Gamification Analytics Average Handle Time 48

Callminer

APRIL 21, 2020

Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. Happier and more satisfied agents tend to perform better than those who feel discouraged, stressed, or anxious about their jobs.

Call Center 182

Call Center Management Scripts Coaching 182