Remove First call resolution Remove Gamification Remove Self service Remove White Paper
article thumbnail

Top trends for the contact center in 2019 – part 1, the human touch

Noble Systems

After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. Leverage Gamification for Soft Skills Development. Create content on common questions and make it available as a self-service option.

article thumbnail

Top trends for the contact center in 2019 – part 1, the human touch

Noble Systems

After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. Leverage Gamification for Soft Skills Development. Create content on common questions and make it available as a self-service option.