NobelBiz

NOVEMBER 13, 2023

Comprehensive CX Metrics That Matter Net Promoter Score (NPS) The Net Promoter Score (NPS) is an inbound Key Performance Indicator that assesses your customer happiness. Identify which metric is needed to measure success, identify the sources from which the information will come, and define the goal of the strategy.

Customer Experience 111

Customer Experience Contact Center Call Center Revenue potential 111

JustCall

MARCH 10, 2023

A Customer Service Call Flow A customer service call flow would play out as follows: Friendly and personalized greeting: “Hello <customer name>! Finally, getting desired outcomes and minimizing errors can increase revenue potential while plugging in leakages. Thank you for calling us at XYZ.”

Call flow 40

Call flow Contact Center Scripts Interactive Voice Response 40

NobelBiz

JULY 25, 2023

Discover the transformative potential of data-driven decision-making and personalized interactions that cultivate lasting relationships with customers. Keyword Spotting: Identifies recurrent words or phrases that might indicate common issues, product mentions, or potential sales opportunities.

Analytics 98

Analytics Call Center Scripts Contact center software 98