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How to Handle Customer Complaints Effectively: 11 Tips

REVE Chat Blog

Offer consistent support across multiple channels. Customers have abundant choices to share their feedback and complaints with you across various channels. Invesprco found out that the companies who delivered strong omni-channel customer engagement retained 89% of their customers.

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Customer Service in the Digital Age

CSM Magazine

These digital disrupters are reshaping the customer service landscape and are rapidly unseating traditional communication channels. Omni-channels. Support channels enable businesses to provide customers with information, solve problems, and respond to complaints. Artificial Intelligence. E-commerce.