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7 Ways to Automate Customer Service (Without Sacrificing Quality)

JivoChat

Increases revenue potential. For example, if a user generates a ticket on the billing or pricing page , it automatically goes to the sales or renewals team. You also need to use multichannel bots to engage your audience across channels. A growing ticket volume doesn’t necessarily translate to rising profits.

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CRM, Social Media, Marketing and More — Everything You Need to Know About Customer Engagement Software

Comm100

Multichannel and Omnichannel Software. Others may have tools that allow companies to partake in multichannel or omnichannel customer engagement. Hubspot , for example, is a very sales-focused CRM — meanwhile other CRM software solutions exist just to serve customer service teams, with no sales or marketing functionality.

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