es platforms contact-center-overview 
NobelBiz
SEPTEMBER 30, 2020
This is especially true for people working in contact centers. The classical brick-and-mortar contact center – with cubicles and server walls – is being challenged by a more swift and nimble business model: the virtual call center. Adapting to the new reality became a matter of survival.
AWS Machine Learning
JANUARY 12, 2023
Solution overview. The contact center agent persona uses the Service Cloud console, and the customer persona initiates the chat session via a customer support portal enabled by Salesforce Experience Cloud. An Aura-based web component that provides real-time chat translation services to the call center agent.
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