Entertainment Interactive Voice Response Quality management Virtual Agent 
DMG Consulting
JANUARY 29, 2021
Everything that could go virtual did, and the businesses that had this option were the lucky ones, unlike some of their peers in the entertainment and retail world. . Companies are transitioning from their interactive voice response (IVR) systems to next-gen conversational intelligent virtual agents (IVAs).
Playvox
JANUARY 13, 2022
They’ve never known life without the internet and leverage digital technology to communicate, learn, shop, and be entertained. Cloud workforce management systems that provide real-time visibility to key metrics enable supervisors to see what agents are doing and if they’re adhering to schedules.
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