Employee engagement Quality management Schedule adherence Time management 
Playvox
JANUARY 25, 2024
Schedule adherence – When agents don’t adhere to schedules, they aren’t available to service customers as planned. This results in long wait times and abandoned conversations. However, the two main components are Quality Management and Workforce Management.
Playvox
FEBRUARY 20, 2024
That’s where a Workforce Management solution moves from a “nice to have” to a “must have.” By applying scores and prizes to your employees’ everyday tasks, you can make work feel more enjoyable and increase employee engagement.
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