Hodusoft

OCTOBER 19, 2023

10 Effective Ways to Reduce Costs in Your BPO Contact Center Business Process Outsourcing (BPO) contact centers play a vital role in today’s modern businesses. This will help in efficient allocation and utilization of resources including the agents, preventing understaffing during peak call times and overstaffing during quieter periods.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

Callminer

OCTOBER 11, 2018

In an omnichannel/multichannel environment, many organizations struggle with consistency across channels, so leveraging FCR across channels provides a great metric to ensure that customers are getting real resolutions, regardless of channel. But if there is a single sore point: it’s the often-ridiculous wait times.

Call Center 561

Call Center Metrics Contact Center Wait times 561

Global Response

JULY 17, 2023

Connect with an expert from Global Response today , and we can show you how our cloud-based outsourced call center solutions give your team the leg up you need to thrive in today’s market. This greatly increases your ability to offer remote work, work with distributed call center teams, and create a more strategic team.

call center solutions 62

call center solutions Call Center Bilingual agents Analytics 62