Employee engagement Morale Quality management Technical Support 
Playvox
MARCH 12, 2024
When you’re working in a contact center, this is your reality — taking contact after contact, call after call, from people who either need support or are angry about their experience with your company’s product or solution. Promoting open communication, collaboration, and a supportive atmosphere also helps motivate agents.
Netomi
JANUARY 5, 2022
Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork.
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