Playvox

MARCH 21, 2024

When customer interactions are the heartbeat of business operations, one crucial factor often takes center stage – agent morale. According to Harvard Business Review , engaged employees deliver better customer experiences. All of this leads to better agent morale.

Morale 90

Morale Contact Center Quality management Coaching 90

Playvox

MARCH 27, 2023

This could include a combination of classroom training, on-the-job training, learning courses , and workshops. As someone who has worked in support centers before, I know firsthand how important it is to have engaging and effective training programs. I can attest to the effectiveness of gamification in boosting agent productivity.

Contact Center 84

Contact Center Gamification Coaching Quality management 84

ClearAction

NOVEMBER 21, 2015

Because being out of touch with reality means wasted opportunities, time, confidence, morale, and costs. Silos are exhausting for customers and employees alike, causing distrust, low morale, and churn. On the flip side, being in touch with reality avoids these drags on profitability. What erodes trust?

Customer Experience 67

Customer Experience Morale Journey mapping Gamification 67