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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

Employee Engagement: Employees are aligned with the goals of the organization. The surveys are usually sent to customers shortly after an interaction with a company is complete, for example, after a customer has contacted customer support. Most of customer journey maps focus solely on customers.

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Customer Experience Strategy: An A to Z Glossary

Lumoa

Employee Engagement: Employees are aligned with the goals of the organization. The surveys are usually sent to customers shortly after an interaction with a company is complete, for example, after a customer has contacted customer support. Most of customer journey maps focus solely on customers.

article thumbnail

A to Z Guide to Customer Experience Definitions and Terms

Lumoa

Employee Engagement: Employees are aligned with the goals of the organization. The surveys are usually sent to customers shortly after an interaction with a company is complete, for example, after a customer has contacted customer support. Most of customer journey maps focus solely on customers.