Call Design

APRIL 3, 2022

Gamification is one of the most effective methods for contact centres to develop an engaging learning experience for employees to learn new skills and connect their actions to business outcomes. Let’s explore five significant capabilities of gamification in more detail: Builds Employee Engagement.

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Call Design

AUGUST 4, 2020

Contact centres are always looking for new ways to ensure employee engagement and productivity, especially now that many agents work, at least some of the time, from home. This is where gamification can help. Contact centres can introduce gaming elements to motivate and engage staff while helping upskill and cross skill staff.

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Fonolo

JANUARY 29, 2019

Without further ado, here are some surprising, fundamental, and/or entertaining stats about the call center, a customer service lifesaver that is here to stay: The most frustrating aspect of the customer service experience? Gamification is the future of employee engagement and attrition for the call center.

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VHT

OCTOBER 18, 2018

Chatbots using natural language processing (NLP) can conduct email or text conversations that promote add-on products, offer extended warranties or link to entertaining and educational videos. These smart little applications can even engage customers in fun and unusual ways. Employee Engagement Technology.

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