ClearAction
NOVEMBER 5, 2017
Customer Experience Vision Silos Dictate Value Lynn Hunsaker. Does your vision for customer experience match your customers’ vision? If yes, then you’re on your way to customer-centricity, and the growth touted by customer experience management. If your answer is “kinda”, then you’ll be leaving money on the table. Customers are the source of paychecks, budgets and dividends.
CSR Inc.
NOVEMBER 5, 2017
Every year, the customer service industry is treated to a ‘Worst of’ list of companies – typically banks, airlines and cable or cell phone providers – who have received recognition for delivering astonishingly bad customer service. In fairness, these companies are sometimes the victims of misguided customer expectations – though that often indicates a failure to properly communicate what realistic expectations should be to the customer.
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