Sun.Jul 07, 2024

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Top 5 Customer Service & CX Articles for Week of July 8, 2024


Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. This is What is Missing From Your Customer Experience Playbook by Anne Marshall (Entrepreneur) One-size-fits-all customer experience playbooks don’t exist — and for good reason.

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Genesys vs Talkdesk: The Undisputed Champion for Enterprise CCaaS Revealed

Enghouse Interactive

Delve into the ultimate enterprise CCaaS battle between Genesys and Talkdesk. Analyze features, pricing, ease of use, and customer service to make an informed decision on the Best CCaaS for your business.