Etech

DECEMBER 10, 2017

In my last blog post, we defined what a Social Enabled Call Center is, a call center using social media platforms to effectively interact with their customers. We also looked at a couple of ways to enhance the customer experience within the Social Media call center. Hiring customer centric people and increasing response times across all channels were two primary means of building a socially enabled call center.

Call Center 67

Call Center Chief Customer Officer Customer centricity Surveys 67

Livepro

DECEMBER 10, 2017

HOW TO CREATE A GREAT DIGITAL, HUMAN EXPERIENCE . As the Director of The Customer Experience Company , I’m often asked a common question: ‘How do I improve our digital customer experience?’. It’s a great example of why asking the right question is so important. Digital strategies are likely to be at the core of most customer experience strategies, and rightly so.

APIs 58

APIs Sales Customer Care Customer Experience 58

Cyara

DECEMBER 10, 2017

I had the great pleasure of attending the Gartner Application Strategies and Solutions Summit in Las Vegas last week. My objective for the week was to participate in the CX Track, learn from Gartner research and thought leadership, and better understand the challenges IT leaders face as it relates to CX.

Customer Experience 52

Customer Experience 52