NICE inContact
NOVEMBER 22, 2020
If you’re one of the thousands of companies that has embraced Microsoft Teams for your internal communications and collaboration, have you ever thought about extending it into your contact center? If not, you should. And here are the top three reasons why.
Alorica
NOVEMBER 22, 2020
Many companies use AI chatbots on their websites to give customers a way to instantly access information about products and services. More businesses are discovering that chatbots can be used to improve the employee experience, too. Oracle and Future Workplace’s annual AI at Work report revealed that 64% of employees would trust an AI chatbot more than their manager and half of them have used an.
A Better Answer
NOVEMBER 22, 2020
The idea of better customer service dates back to the 1760s, where customer support teams emerged as a result of the industrial revolution.
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