Peter Lavers

JUNE 6, 2021

We are delighted to announce that our founding director Peter Lavers has again been recognised as one of the World’s top 50 customer experience influencers, this time by The Awards Magazine. It is a great list of experts in the field, and Peter said: “It is always nice to be recognised for my passion for customers and their experience, especially when it’s as part of such an august group.

Customer Experience 130

Customer Experience Management Customer centricity CRM 130

NICE inContact

JUNE 6, 2021

Like everyone else, contact center BPOs (business process outsourcers) are emerging from more than a year of drastic and unforeseen upheaval. How have BPOs weathered this challenging period? How are they navigating this still-changing landscape and a “new normal?” And, what does the future look like in the world of BPOs?

Contact Center 67

Contact Center Business Process Outsourcing outsourcing 67

NobelBiz

JUNE 6, 2021

Every company should model its customer journey in order to better understand its consumers and grow. It’s the most effective approach to keep track of every client encounter, from the initial contact to product or service delivery. It enables you to visualize each touchpoint throughout the customer journey, allowing you to gain a deeper understanding of the client’s motives and difficulties.

Journey mapping 52

Journey mapping Customer Experience Cloud contact Contact Center 52