Predicting the Unpredictable: Seven Future Trends for Contact Centers
NICE inContact
JANUARY 24, 2021
Globally, organisations experienced major business disruption over the course of 2020, and for contact centres, it was no different.
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Globally, organisations experienced major business disruption over the course of 2020, and for contact centres, it was no different. MORE
Unfortunately, what customers say is sometimes very different from what they do. Customer Loyalty Champion Defector Hostage Liar NPS Renewal MORE
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Sun.Jan 24, 2021![]() Predicting the Unpredictable: Seven Future Trends for Contact CentersNICE inContact JANUARY 24, 2021 Globally, organisations experienced major business disruption over the course of 2020, and for contact centres, it was no different. ![]() Do High NPS Scores Predict Strong Renewals?Andrew Mcfarland JANUARY 24, 2021 Unfortunately, what customers say is sometimes very different from what they do. Customer Loyalty Champion Defector Hostage Liar NPS Renewal
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