How to Measure Contact Center Agent Productivity and Five Ways to Boost It
Playvox
JULY 14, 2023
To minimize the percentage of unproductive time periods, you need a workforce management (WFM) solution that will accurately forecast multichannel agents across all channels in your business. The benchmark for this metric is typically 85-90% occupancy across all multichannel agents. What is the occupancy rate?
74 
Let's personalize your content