eBook Metrics Schedule adherence Surveys 
Playvox
NOVEMBER 1, 2022
Agents in our survey were resounding in their praise for remote work arrangements. A sprawling 2022 survey of more than 20,000 knowledge workers by Microsoft offers some insights. Remote work is a benefit that’s highly important to customer service agents. Why bring agents back when even managers are satisfied with it?
Playvox
JANUARY 11, 2024
Related article: Call Center Workforce Management Metrics: How To Measure And Improve Performance How WFM Improves a Contact Center Beyond faster, more accurate forecasting and scheduling, here are some benefits WFM brings to contact centers. The result—it’s easier to build schedules and manage the daily fluctuations 3.
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Playvox
JANUARY 25, 2024
Schedule adherence – When agents don’t adhere to schedules, they aren’t available to service customers as planned. Improved Customer Service and Retention A recent Forbes Advisor survey revealed 48% of consumers are willing to pay more for quality customer service.
Playvox
JUNE 22, 2023
Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. Understanding the key call center efficiency metrics to track , and more importantly, how to improve them, will set you up for success and help keep your customers happy.
Noble Systems
MARCH 19, 2021
Advanced call center features can help your SMB grow with the ability to manage a variety of programs, including marketing, lead generation and sales, customer service, helpdesk support, collections, surveys, and more. Additional Resources: Ebook: Buyer’s Guide to Contact Center Technology. Auto-Attendant and IVR.
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