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Maximizing Revenue through Account Mining: What Your Playbook Should Include

SmartKarrot

Account mining, or the practice of deepening relationships with existing customers to upsell or cross-sell, is the gold standard for sustained business growth. Rather than endlessly chasing new leads, why not maximize revenue from those already in the fold? Maximizing revenue is tightly bound to efficient account mining.

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7 Ways to Automate Customer Service (Without Sacrificing Quality)

JivoChat

Increases revenue potential. Upsell or cross-sell customers on your offers. And customers can find relevant support documents on their own. Ask for feedback. So ask them for feedback to find out whether your bots are helping customers resolve issues faster. Lower cart abandonment rates. Collect survey data.