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How to make a successful outbound call

Babelforce

Here are some vital outbound call KPIs to measure: Average Handle Time (AHT). Although the acceptable AHT varies from one organization to the next, 6 minutes and 10 seconds is a broad industry standard. People like to hear their names, and it’s a simple but appreciated way to personalize outbound sales calls.

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TOP 20 Call Center Metrics Managers Can’t Ignore (FREE EBOOK)

CrazyCall

Since the reasons vary, you might be interested in call center abandonment rate industry standard. Although it depends a lot on the industry, callers’ intentions and a whole bunch of other factors, it’s good to keep your call abandonment rate below 8%. Outbound Calls per Day. How to calculate Call Efficiency?