Call Center Metrics: Examples, Tips & Best Practices
Callminer
NOVEMBER 25, 2019
. “Even before customers engage with an agent, customers judge your company based on how long they remain on hold — and how you communicate wait times. ” – Swati Sahai, The Definitive List of 27 Call Center Metrics and KPIs , Pointillist; Twitter: @PointillistView.
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