TOP 20 Call Center Metrics Managers Can’t Ignore (FREE EBOOK)
CrazyCall
AUGUST 8, 2019
Since the reasons vary, you might be interested in call center abandonment rate industry standard. Although it depends a lot on the industry, callers’ intentions and a whole bunch of other factors, it’s good to keep your call abandonment rate below 8%. Outbound Calls per Day. or just on a break). Success Rate.
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