Customer Support, Multichannel and Outbound sales

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Customer Support

Multichannel

Outbound sales

What is a multichannel contact center?

Global Response

FEBRUARY 13, 2022

As the name suggests, multi-channel contact centers provide customer support for many channels, which could include voice, SMS, email, social media, and web chat, among others. With multi-channel support, customer engagement increases, as it allows customers to reach out to you on whichever channel is most convenient for them.

Multichannel

Multichannel Contact Center Multi-channel support Average Handle Time

Call Center Outsourcing: Pros, Cons, and Best Practices

OctopusTech

SEPTEMBER 9, 2023

Have you ever dialed a customer support number and found that the person at the other end lives halfway across the globe? The dedicated call centers handle day-to-day customer queries such as solving credit card issues, checkout process problems, and many more. This is where call center outsourcing plays a major role.

Best practices

Best practices outsourcing Call Center virtual call center

Customer Contact Central

What is a multichannel contact center?

Call Center Outsourcing: Pros, Cons, and Best Practices

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