Call Flow in a Contact Center: All You Need to Know
JustCall
MARCH 10, 2023
Conclude with upselling/cross-selling: “If you’re interested in <product 1>, you might also want to check out <product 2>, which offers XYZ extra.” A Customer Service Call Flow A customer service call flow would play out as follows: Friendly and personalized greeting: “Hello <customer name>!
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