Interactions

JUNE 25, 2020

Consumers are definitely more sensitive now more than ever – the absence of self-service and never ending hold times definitely feel more frustrating than ever before. Virtual Agents can help. Virtual agents address both consumers’ as well as brands’ concerns when it comes to hold times and lack of self-service.

Virtual Agent 71

Virtual Agent Journey mapping Self service Contact Center 71

Interactions

MAY 28, 2020

So how can businesses redefine their customer experience or customer service strategy to fit this world? If customer experience surpassed brand and product in terms of importance to buyers in the past decade, empathy and care is certainly going to be the theme of the next few years. Reimagining Customer Service Strategy.

Journey mapping 83

Journey mapping Virtual Agent Self service Government 83

Comm100

FEBRUARY 16, 2018

Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? The question isn’t new – after all, customer service is always changing. Practice customer journey mapping to see where in their journey your customers are coming across friction. Introduction.

Customer Service 40

Customer Service Chatbots Journey mapping Multichannel 40