Customer Service Customer Support Multi-channel support Omni-channel support 
TeamSupport
APRIL 15, 2021
Technology is making an increasingly significant contribution to customer service. To simplify the customer experience, many companies are using big data, chatbots , and AI recommendations. This dramatically reduces the burden on customer support agents from repeatedly answering simple customer questions.
CSM Magazine
JUNE 12, 2020
Emergent technologies have forever changed traditional customer service support. Lampton look at the state of customer service in the digital age. Rising customer expectations and increasing brand loyalty competition are driving the need to provide greater value-driven service to both consumers and stakeholders.
Kayako
JANUARY 5, 2017
Customers value the quality of customer service as much as price and quality of products. According to an American Express study , “Americans will spend 9% more with companies that provide excellent service.” Recent trends in customer service show that companies can delight their customers while generating revenues.
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