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The Complete Glossary of Common Customer Service & Support Lingos

ProProfs Blog

That means being consistent at learning and acquiring knowledge can help you shape a customer’s journey better. Learn the commonly used customer service and support lingo. To help you get started, we’ve prepared a small customer support glossary below. Customer Delight. Customer Experience.

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Should You Outsource Your Contact Center?

Real Blue Sky

Before the internet, customer service was typically limited to a brick-and-mortar storefront, letter-writing, or a phone call to customer service. And the potential to improve profitability through customer retention and direct revenue growth makes outsourcing an intriguing option, even for smaller to mid-market brands.

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article thumbnail

Should You Outsource Your Contact Center?

Real Blue Sky

Before the internet, customer service was typically limited to a brick-and-mortar storefront, letter-writing, or a phone call to customer service. And the potential to improve profitability through customer retention and direct revenue growth makes outsourcing an intriguing option, even for smaller to mid-market brands.

article thumbnail

Should You Outsource Your Contact Center?

Real Blue Sky

Before the internet, customer service was typically limited to a brick-and-mortar storefront, letter-writing, or a phone call to customer service. And the potential to improve profitability through customer retention and direct revenue growth makes outsourcing an intriguing option, even for smaller to mid-market brands.