Customer Experience Inbound sales Multichannel Outbound sales 
TLC Associates
MAY 29, 2019
Your business is doing well, but you experience significant seasonal peaks in demand for your product or service. Even with accurate forecasting and preparation, your business is unable to keep up with these spikes in demand and, as a result, customer experience suffers. Consider 360° views of your customers’ experience.
OctopusTech
SEPTEMBER 9, 2023
Customers will get a consistent and seamless experience as in this setup their history and data will be shared across multiple channels by which they can easily switch between other channels without having to repeat their information. This results in frustration in customers which leads to a poor customer experience.
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